Most amps are ok with anything above 10-11v. 11.9v is more than enough for them to run. 11.9v is normal with your car switched off.
Check your ground, you NEED a good ground. If there's more than 50milli volts (mV) between the ground terminal of your amp and the body of your car you need to do something to fix it, check the terminals on the wire first, make sure they're crimped or screwed on properly.
Other than that, check your RCA connections, try running a new set of RCAs to the amp temporarily to see if it's a problem with the RCAs.
What resistance is there across the voice coil of your sub?
If you push the cone of the sub in gently does it make a crunching noise?
Make sure the speaker wire to the sub isn't shorting out, check for loose strands especially.